Shipping & Delivery

  • Can I change a shipping method or shipping address?

    You can make changes to shipping method or address while your order is in progress. However, once an order is completed and in line for packing, changes are not possible. Once an order is given to the packing team, no shipping changes can be made.

  • Can I pick up my order?

    Order packaging in batches can pose challenges when retrieving a specific order. If you have special circumstances, please reach out to us in advance at admin@bellefever.com.au.

  • Does shipping time estimates include order creation?

    Shipping time estimates are determined by Australia Post and do not account for order creation time. Our personalised designs are meticulously handcrafted from scratch. If you require an urgent order, please contact us for further assistance.

  • Do you ship to my country?

    We ship worldwide: $7 for US & NZ, $9 for UK & Canada. Other international postage is $19 or free for orders $99+. We don't cover customs tax and charges.

  • How much is postage cost?

    Shipping: $9 Australia wide, $19 international. Free shipping for orders $99+. Express postage: $14.90 (metro areas only). US & NZ: $7, UK & Canada: $9 flat.

  • If I miss my package and it gets returned, how much is the re-delivery fee?

    Returns can be resent using standard tracked post at $9 nationwide and $19 internationally. Express postage within Australia is available for $14.90. Exceptions: US & NZ ($8), UK & Canada ($9).

  • I need my order urgently.

    Expect delivery in 3 to 14 working days depending on location. Due to high volume, early postage is not guaranteed. We're working hard to get your order to you quickly. Express Post does not affect estimated production time and dates. Normal shipping arrangements and cut off dates are not availab...

  • I received the order timeline, does it really take that long?

    The order processing timeline outlined presents a complete picture of our process and the effort required for each piece. Nevertheless, at Belle Fever, our team of experts works diligently to ensure a faster turnaround for your order.

  • My tracking number has no events or updates?

    Given the large number of packages we send out every week, Australia Post does not scan each package over the counter. Once it arrives at the sorting or delivery center, the tracking details may display as 'no events' and will not be updated until Australia Post scans it. If you have concerns and...