Shipping & Delivery

• Can I change a shipping method or shipping address?

  Shipping changes are possible while your order is still in progress, but not once it reaches our packing team.

• Can I pick up my order?

  Local pickup is available from our Sydney Norwest office with prior arrangement.

• Does shipping time estimates include order creation?

  Shipping estimates refer only to transit time and do not include the creation of your handmade piece.

• Do you ship to my country?

  Yes, we ship worldwide with simple flat rates and free shipping on qualifying orders.

• How much is postage cost?

  Our shipping rates are simple and flat across all regions, with free shipping available on qualifying orders.

• If I miss my package and it gets returned, how much is the re-delivery fee?

  If your parcel is returned to us, we can resend it. Re-delivery fees follow our standard tracked postage rates for your region.

• I need my order urgently.

  Delivery can take 3 to 14 working days depending on location. Early dispatch cannot be guaranteed, even with Express Post.

• I received the order timeline, does it really take that long?

  Our timelines reflect the handcrafted nature of each piece. We always work to finish your order as quickly as possible without sacrificing quality.

• My tracking number has no events or updates?

  It is normal for tracking to show no events for a few days until Australia Post scans the parcel. Contact us if there is no update after 2–4 business days.